Refunds/Cancellations/Exchanges

A. Absolutely no exchanges or cancellations on any orders after 48 Hours.
B. Customers cancel before 48 Hours.
C. Exchanges before 48.
D. If there is a refund, it will be processed through our corporate office by company check and will take up to 14 business days to process.
E. Exchange only for products of equal value or less than the balance in store credit.
F. Exchanges or Cancellations are not permitted after product is delivered.

Inspection of Furniture/Damages/Characteristic
Variations/Warranties

A. Customer most inspect furniture upon delivery and
write on the delivery receipt what damages are present and initial.
Under no circumstances shall Myfurnituregallery.com be responsible for any
damages not reported within 24 hours.
B. Certain furniture, such as wood, marble, leather or other natural
material will be subject to variations in the wood grain, color, etc.
Myfurnituregally.com is not responsible for such variations. Likewise,
furniture that is made from distressed material or is made to
look aged will vary from the product seen in the store/catalog.
No exchange, credit, or refund will be issued for such variations.
C. There is a one year warranty from the date of delivery on the
structural integrity of furniture and repairs shall be made at the
customer’s residence or returned to our service location, at the
sole discretion of Myfurnituregallery.com.
D. No warranty for wear and tear and/or abused/mishandled
merchandise, unless otherwise provided by manufacturer.

Delivery/Assembly/Oversized/Shipping

A. All deliveries must be received by an adult.
B. Extra charges shall apply for long distance shipping and /or
oversized furniture requiring extra crafting and packing material.
Customer is solely responsible for these extra charges.
C. Pickup customers are required to inspect their merchandise.
They will be responsible for any and all damages that occur after
pickup of their merchandise.
D. It is the customer’s responsibility to ensure the
merchandise selected will fit into their building, doorways
residence, etc.
E. Myfurnituregallery.com Employees shall not remove old furniture
or move existing furniture. Customer is responsible to ensure
that the room the furniture is to be placed in is free and clear
of any obstacles.
F. Disassembly of oversized furniture in order to fit through
doorways shall be subject to an additional fee of $150.00 per
item and shall require 4 days’ advance notice of delivery date.
G. Additional charges shall apply for hoisting furniture though
Windows, and walkups above second floor.
H. Furniture shall not be forced through entrances, except if
customer authorizes by signing receipt and assumes all
responsibility for any damage and repair. No exchange, refund
or credit shall be provided for forced furniture.
I. Myfurnituregallery.com reserves the right to reasonably repair any
damage incurred on delivery, or if not repairable, to replace
the merchandise.